Troubleshooting
Pattern buttons stuck? Suction feels weaker than usual? Here's exactly what to check before you assume your Lem is broken.
Your lemon clitoral vibrator was working fine yesterday. Now the pattern button doesn't respond, or the settings feel stuck on one mode. Before you panic or hunt for the receipt, here's the thing: this is almost always fixable. And nine times out of ten, it's not actually broken. It's just stuck in a state you didn't know existed.
I've worked with hundreds of people who thought their clitoral vibrator needed replacing when really it just needed a reset.
Your Lem has a lock feature to prevent the pattern buttons from firing accidentally in transit or storage. If you hold the power button and the pattern button together for three seconds, the device enters lock mode. Most people trigger this by accident in a drawer, pocket, or bag.
How to check: Press the power button. If nothing happens and the device feels completely unresponsive, lock mode is almost certainly on. To unlock, hold the power button and pattern button together for three seconds again. You'll feel a small vibration pulse. That's the unlock signal.
Try it. I'll wait.
When the battery runs low, the Lem prioritizes power to the suction motor and pulls it from the pattern circuitry. This makes it feel like the pattern button is broken, but what's actually happening is the device is rationing energy.
Test your charge first. Connect to the USB cable and leave it on the charger for a full two hours, even if it looks fully charged on the previous session. Lithium batteries are quirky. They can appear full when they're actually at 60 percent.
Once it's genuinely charged, try the patterns again. If the button responds and cycles through settings, your battery was the issue. If patterns still aren't working, move on to the next troubleshoot step.
Lem vibrators are waterproof but not submersible. Water can creep into the button seam if you rinse it under running water or soak it fully. This doesn't break the device. It just causes the button contacts to corrode or stick temporarily.
If you think moisture got inside, don't panic. Let it air-dry completely for 24 to 48 hours in a warm room (not in direct sunlight, not in a warm bag). Place it on a dry cloth with the button facing down. Once it's fully dry, try the patterns again.
For future use, rinse your lemon vibrator by running water over the silicone body only. Avoid spraying the seams or button area. If you need to clean inside, use a barely damp cloth instead of running water.
Rarely, the pattern memory in your lemon adult toy can glitch and get stuck on one pattern or freeze out entirely. This is a software hiccup, not a hardware failure. A full restart usually clears it.
Here's how: Connect the device to the charger and leave it plugged in for 10 full minutes. Then, without unplugging, press and hold the power button for 10 seconds. You should see the suction pulse rapidly three times. This is the restart signal. After that, unplug it and test all the patterns.
If the patterns cycle through normally again, the glitch is gone.
If the button physically doesn't depress cleanly and feels stuck or spongy, something is catching inside. This is usually dried lube or silicone residue, not a broken button.
Don't force it. Instead, wet a small corner of a clean cloth with warm water and gently work it around the button seam. Press the button softly 20 or 30 times while the cloth is damp. This helps loosen whatever is sticking.
Once it feels responsive again, dry the area thoroughly before using the device. If the button still feels wrong after this, there's likely an internal mechanical issue and you should reach out to Hello Nancy support.
Here's something I notice a lot: people think patterns aren't working when what's actually happening is their body's sensitivity is fluctuating. How lemon vibrators help with pleasure when you have low sensation after hormonal therapy covers this in depth, but the short version is that hormone shifts, stress, medications, and hydration all change how intensely you feel vibration.
Your Lem is working perfectly. Your nervous system is just having a different day. This is completely normal and temporary.
Photo by Ron Lach on Pexels
If you've done all the troubleshooting above and patterns are cycling, but you're unsure if it's working correctly, here's the standard pattern sequence on Hello Nancy's lemon vibrator:
Pattern 1 is a steady continuous pulse. Pattern 2 adds rhythm variation. Pattern 3 and beyond cycle through different rhythm combinations. Each time you press the pattern button, you should feel a distinct change in the suction rhythm. If you press it and nothing changes, try turning the device off and back on, then press the button immediately. Sometimes the circuit needs a moment to reset between commands.
If you've tried the lock reset, charged fully, dried it completely, restarted the firmware, and cleaned the button area, and the patterns still aren't cycling, there's likely an internal circuit issue. This is rare. Your device might be defective from manufacturing, or it genuinely has an internal short.
Email Hello Nancy support with the following info: when you bought it, exactly what happens when you try to use patterns (does it vibrate at all, does it respond to power but not patterns, does it do nothing), and what troubleshooting you've already done. They'll help you decide if it needs repair or replacement.
Store your lemon clitoral vibrator in a cool, dry place. Never store it while it's charging. Use the lock mode intentionally when you're traveling or if you're storing it for more than a few days. Charge it monthly even if you're not using it (lithium batteries degrade if left completely empty for months).
Clean it after each use with a damp cloth. Dry it completely before storing. Keep the button seams free of lube by wiping around them, not over them.
With basic care, your Hello Nancy lemon vibrator will keep responding to patterns for years.
The device is either in lock mode, running on a depleted battery, or stuck in a firmware glitch. Try unlocking it first by holding power and pattern together for three seconds. If that doesn't work, fully charge for two hours, then try restarting by holding power for 10 seconds while plugged in. If it's still stuck after that, moisture in the button seam might be causing contact corrosion. Let it air-dry for 24 to 48 hours before trying again.
Yes, in most cases. Start with the lock reset, then check the battery charge, then let it dry completely if there's any chance of moisture exposure. These three steps resolve 95 percent of unresponsive button issues. If the power button also doesn't work, the device may have a deeper electrical problem and you should contact Hello Nancy support.
Absolutely normal. Battery capacity decreases slightly with each charge cycle over time. After a year or two of regular use, you might notice patterns feel 5 to 10 percent less intense. This is battery aging, not a broken device. If it's drastically weaker overnight, it's more likely a battery charge issue or a sensitivity shift in your body. Charge fully and give it time.
A glitch is usually sudden and temporary. A broken device shows the same problem consistently across multiple charge cycles and troubleshooting attempts. If you reset, charge, dry, and restart, and the problem goes away, it was a glitch. If you do all that and the same issue happens again immediately, there's likely an internal hardware failure. Contact Hello Nancy support with details.
You're probably pressing the power and pattern buttons simultaneously by accident during use, which triggers the lock sequence. The button placement makes this easy to do if you're holding it a certain way. Try adjusting your grip. You can unlock anytime by holding both buttons again for three seconds. If this keeps happening, it might mean the buttons are too close together for your hand size. Hello Nancy support can help determine if this is a design fit issue for you.
Rarely. Lem vibrators are waterproof for the silicone body, and internal circuits are sealed. Water that gets into the button seam causes temporary corrosion and sticking, not permanent damage. Let it dry completely for 24 to 48 hours and the problem almost always resolves. Submersing the device repeatedly or applying water directly to the seams increases risk, but even then, drying usually fixes it. Permanent water damage is uncommon.
Most Lem vibrator pattern issues are preventable with basic care and proper storage. And most problems that do happen have simple fixes that take under an hour. Your lemon vibrator is built to last. A little troubleshooting usually brings it right back.
If you've tried everything and you're still stuck, Hello Nancy is here to help. Reach out to support with details about what's happening, and they'll walk you through next steps.